Black Horse is delighted to be sponsoring the AM100, which recognises the best performers in our great industry. Well done to all those listed this evening.
As a holistic financial partner to the UK automotive sector, providing retail finance, wholesale stock lending and fleet finance solutions, Black Horse operates across more than 6,000 dealers.
A key part of the Black Horse approach is to build and nurture strong relationships with our dealer partners. Our skilled team of account managers are finance specialists, experienced within the motor trade, who can share insight and help you to respond to ever-changing customer needs and regulations.
Crucially, they can also explain and give access to our range of finance tools to support your customer negotiations. Our latest digital tools help you to unlock customer opportunities and boost sales, including our POS system Finance Online and our powerful new customer retention tool, Portfolio 3Sixty.
Find out about these and more at blackhorse.co.uk
Headline sponsor - Exclusive 'New Car' sponsor
carwow is excited to be returning as the New Car sponsor at this year’s AM100 dinner. We may now also offer both used and leasing but we're proud of the 6 years we've spent becoming 'the easiest way to find and buy a new car'. With over 75% of the AM top 20 working strategically and operationally with carwow we’re keen to see how the AM100 shapes up for 2019.
This year is an incredibly interesting time to be a part of the UK Automotive Industry and we're looking forward to catching up with partners and industry colleagues to discuss experiences and strategies. It’s been great to see that even in current times, some partners have been able to not only survive but thrive by taking advantage of every tool available to them.
As we are constantly adapting and evolving our product we know you may have some questions about what the future holds and how we can now help you. We are keen to answer any questions you may have so don’t be shy, come and find one of us on the night.
Headline sponsor - Exclusive ‘Oil and Lubes’ sponsor
TOTAL Lubricants, is delighted to support the AM100 Dinner 2019.
As a leading supplier of advanced lubricants, TOTAL’s dedication to continuous improvement and product innovation has powered the introduction of value adding business solutions, as well as the doubling of investments made in pioneering R&D to support the formulation and testing of tomorrow’s products.
With this, TOTAL is consolidating its position as key player in electric mobility by launching an innovative line of fluids for electric and hybrid vehicles; Illustrating their technical excellence and ability to anticipate and innovate, which they leverage for a sustainable and performing mobility.
Engineering to the highest standards and using only premium quality raw materials, the same cutting-edge developments are applied to combustion engine lubricants, as those that have allowed Total’s automotive partners to succeed in winning multiple motorsport world titles.
Proud to still manufacture lubricants in the UK, TOTAL remain committed to having a direct presence in the market; offering competitive prices and an uninterrupted service from the point of supply, through to the provision of on-hand technical, marketing, office and field based assistance.
Dealer groups partnering with TOTAL can expect superior lubricants sustained by global resource, national coverage and local support.
Throughout the last 18 months we have continually changed our business to meet the ever changing needs of our customers.
This change has primarily manifested itself in the investment and increased use of technology throughout our products and services, coupled with our acquisition of The Car Buying Group which repositioned our business and allows us to bring our services into retail and consumer markets.
This introduction to our new business outlines these developments and sets out our vision as we continue to drive the future of remarketing, creating opportunities, unlocking returns and delivering exceptional levels of service and care.
Aston Barclay Vehicle Remarketing
Investment in our physical centres and the development of new remarketing hubs is fundamental to our continued success and future vision.
Aston Barclay Digital Solutions
Our investment in technology has created a seamless end to end digital remarketing solution from prior to the retail deal through to wholesale disposal and sourcing.
The Car Buying Group
The addition of TCBG allows us to broaden the horizons of our products and services with consumer facing solutions and dealership facilitation.
We look forward to seeing you at the AM100 and celebrating the best in of franchised dealerships in 2019.
Associate sponsor - Exclusive 'Live Chat' sponsor
LivePerson Automotive – Enabling and powering consumers…on their terms!
LivePerson Automotive, a LivePerson Company, helps create satisfying connections and build relationships between consumers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop — whether on an OEM or dealer site, via online advertising, on social media and more.
Through our powerful messaging solution we help dealers to win customers throughout the car buying process, keep those customers loyal during the ownership journey and earn the right to sell them their next new vehicle. LivePerson Automotive powers messaging on thousands of dealer websites, many manufacturer sites, and ensures that when a consumer wants to message with dealers on Apple, Facebook, Google AdWords, WhatsApp or sites like Auto Trader UK, they can.
In fact, we were the first to offer Apple Business Chat (ABC) to car dealers. ABC offers a new way for automotive companies to interact with millions of iOS users through messaging. With it, consumers will be able to see (and tap) a message icon beside your listings across iOS key dealer discovery points: Safari, Maps, Siri and Spotlight. Shoppers can then gather information, schedule appointments, and more with brand app customisations – all within the native Messages app.
For more information, visit https://www.liveperson.com/solutions/automotive/ "
Often our measures for customer service rely largely on what we have done to repair the vehicle right first time, but for the customer it is always about what we did for them, and as such does not always fit neatly into our process checkboxes.
This is why we are pleased to be supporting AM100 again this year in recognising excellence in Customer Service to reward those that put their customer needs first, and view the repair of the vehicle as a hygiene factor of what they do.
As an Outsourced Provider specialising in the Automotive Sector, we have many years’ experience in working with dealerships to improve their customer service delivery via customer handling & retention in both Sales and Aftersales.
We fully understand that delivering “Good” customer service is no longer enough, and that your customers all require exceptional Personal Service.
Whether you currently measure your progress by CSI or NPS scores, our exciting new ‘Konnect Live’ (BOT Technology) – artificial intelligence, allows you to deliver exceptional personal service by requesting and responding to customer feedback at their convenience, rather than only when your dealership is open.
Feature sponsor - Video sponsor
Established in 2008, we are specialists in automotive video communications. We provide app-based personalised video solutions to the car industry to create a more transparent and easier car buying, and owning, experience.
With a team of automotive and video experts, our video platform is firmly embedded across the sector within 43 vehicle manufacturers. Our customers are utilising the power of personalised video to bridge the gap between online and offline – nearly 10m videos were created in 2018 with over 20m views. Video improves trust and transparency at every stage of the sales and aftersales process and can easily align with your business objectives.
We continually invest in our products to ensure our customers have the most up to date video and reporting features. Our quarterly product releases are all part of the ongoing commitment to our customers. Couple this with our stringent security measures to ensure our products are GDPR compliant and IS027001 accredited you are in a safe pair of hands when you work with us.
As automotive specialists, we speak your language, we know the challenges and pain points you experience and we can make video work for you and your business objectives.